Refund and Returns Policy

Our Commitment

At Future Foundations Academy, we strive to provide high-quality digital products that meet your educational needs. While the nature of digital products generally makes traditional returns impossible, we want you to be satisfied with your purchase. If you encounter specific issues regarding the product’s functionality or discover a significant discrepancy between the product description and what you received, we offer the following options:

Refund Eligibility

  • Technical Issues: If you experience technical difficulties preventing you from accessing or using the purchased digital product, please contact our customer support team within 7 days of purchase. We will work with you to troubleshoot the issue. If the problem cannot be resolved, we may issue a refund upon request.

  • Defective or Corrupted Files: If the downloaded product file is defective or corrupted, please contact us immediately. We will provide a replacement download or issue a refund if necessary.

  • Significant Misrepresentation: If you believe the product you received significantly differs from its advertised description, please contact us within 7 days of purchase. We will review your claim and consider a refund if it’s determined the misrepresentation was substantial.

Ineligible Requests

  • Change of Mind: Due to the instant and irrevocable nature of digital downloads, we do not generally offer refunds for simple changes of mind or if you decide the product is not the right fit for you.

  • Lack of Expertise: We cannot provide refunds if you lack the technical expertise or resources to use the digital product. Please ensure you have the necessary software or skills before purchasing.

Refund Process

  1. Contact Us: To initiate a refund request, please contact our customer support team within 7 days of purchase. Provide your order information and a detailed explanation of the reason for your request.

  2. Review: We will review your request and may contact you for additional information.

  3. Decision: If your request is approved, we will process the refund back to your original payment method. Please allow processing time according to your financial institution.

Important Notes:

  • We reserve the right to modify this Refund and Returns Policy at any time.

  • Our refund policy operates in addition to any statutory rights you may have under consumer protection laws in your jurisdiction.